Plan Your Visit FAQs

How much does it cost?

Entry to The Box is free! If you enjoy your visit, please make a donation. Whatever you can give will help us to keep The Box free for all.

I can no longer make the event I booked, can I get a refund?

As per our terms and conditions all paid events tickets are non-refundable and are non-transferrable, unless the booked event has been cancelled. These tickets cannot be resold.

Is The Box accessible?

The Box is committed to maximising access for everyone. Our main entrance on Tavistock Place is fully accessible. Disabled parking is available at the end of Tavistock Place and we have one mobility scooter and four wheelchairs available for visitors. For more information, visit our access page.

Can I bring my dog to The Box?

Guide and service dogs are welcome at The Box, but otherwise you cannot bring your pets with you when you visit!

Can I take photographs in The Box?

You are welcome to take photographs of your visit! We also love to see your images too and often share our visitors' photographs on our social media platforms. If you are happy for us to do so, please tag #lovethebox or use @theboxplymouth when you post.

We sometimes restrict photography of objects that are on loan or are part of a visiting exhibition, but this will be made clear in signage within the gallery spaces. If you're not sure, please ask one of our team who will help you.

Car/bicycle parking

The nearest car park is Regent Street. Disabled parking is available at the end of Tavistock Place. More information is on our Getting Here page. There is bicycle parking on Tavistock Place and North Hill – please bring your lock.

I have another query, what should I do?

If you haven't been able to find the information here or within our website, please email enquiries. Please bear with us if we can't respond immediately. We will get back to you as soon as we can.